S&E Ward's Landscape Management Inc

I have engaged this company's services on multiple occasions, and while the field team demonstrates professionalism and amiability, regrettably, the reception staff leaves much to be desired. Despite occasional tardiness in bill payments due to unforeseen circumstances, I have consistently settled my accounts. However, recent attempts to procure service have been met with unyielding resistance and evasion from the front desk personnel. Their demeanor suggests disdain, as if my past payment history relegates me to a lesser status. Despite my willingness to prepay for services, they rebuff my requests and patronize me. Respectful treatment and transparent communication should be afforded to all customers, regardless of payment history. Regrettably, due to this recurring issue, I have decided to discontinue my patronage of their services. It is my sincere hope that they reassess their front desk personnel and instate individuals adept at fostering positive customer experiences, devoid of any discomfort or judgment.

We would have loved to do business here, but they didn't want our business. The salesman had great ideas but wouldn't follow through.

In this era of terrible customer service and contractors not standing behind their work, SE Ward showed integrity and professionalism in dealing with a situation they could have easily walked from. We had hired SE Ward to repair some in-ground sprinklers installed by the previous owner of our property. They did an excellent job with that so I signed up to have them do a system blow out the following Fall. Unfortunately the employee (no longer with SE) wasn't familiar with our system and essentially blew up the transit pipe feeding the pump. Todd the site supervisor showed up to repair the piping as soon as I told him what happened. Since our ditch water was shut off for the Fall there was no way to test the piping and this Spring when the water came back on there was still a section of transit pipe disconnected and leaking underground. I reached out to Todd and he basically showed up right away to address the issue. No attitude about a third visit. Just problem solving and wanting to make it right with a smile. Having owned a renovation business for 25 years I know how I handled challenging issues with my clients and Todd went above and beyond to make sure our irrigation system was working as it should. This kind of service is slowly dying off. It's encouraging to see that SE Ward is one of those rare and impressive companies serving their customers like they actually care. Highly recommend!

Ward's has been doing the landscaping for the commercial property that I manage located in Delta for several years. They also handle the snow removal and sidewalks. Great job, always professional and no complaints. Highly recommend them.

Was charged $102.50 for 20 min (max) labor. Absurd! When questioned they said "We have a 1 hour minimum charge." I was never told that when making the appointment. Crooks taking advantage of people.

They had been taking care of my sprinkler for years and winterized our sprinkler system. When I called them to turn the system on this year, they said, “Sorry we can’t help you”. Terrible customer service! They only care about big accounts and treat homeowners like dirt.

This is by far the best landscaping co That I have ever used. They truly care, pay attention to details and always have excellent customer service. I am extremely OCD and they are a true professional company. I cannot recommend them enough!

We have used S.E. Ward to service and winterize our somewhat large (approx. 50 maxipaws) sprinkler system for many years now. They are timely, friendly and professional. Whenever I have run into a problem I didn't understand, a quick phone call gave me the answers I needed - no charge. In short, just what you would hope for in a company.