I was not pleased with service nor technician provided by Jake on 4/30 Not having proper tools nor materials a 2 hr. job took nearly all day. On 5/1 problems occurred with hot water circulating pump. All stemming from work performed on 4/30. Contacted Jake on 5/2 to explain problem and concern. Different plumbing tech (Ray) from Jake arrived on 5/2. Ray understood the situation and my concern and wanted to make things right. Ray appeared far more knowledgeable about the equipment and plumbing in general and was able to resolve the problem! Thank you Ray!
Response from the owner
Hi VIP Aldo!!! Thank you for letting us know about your visit Ray and what a great job he did and how he was able to resolve your issue! We will be sure to let him know! We also appreciate your feedback, we will forward that to the manager. Know that we appreciate your business and being a VIP! If you have any questions or when you need us again, please be sure to call the number on the back of your VIP Card! Thanks again and we hope you have a great day! – Vikki – Ambient Edge.