Response from the owner
Thank you for the feedback Elsi. We would like to clarify the job was extended for months because you had asbestos on your property which a Asbestos removal contractor had to be called in to safely remove before we could continue with the roof installation. The pictures you provided show the roof while we were on hold waiting for Asbestos removal. During this time we were unable to assist until AQMD approved via email it was safe for us to return. We paid for asbestos testing, AQMD processing and asbestos removal which totaled $5,000 and was outside of our contracted price which we did not bill you for and provided you with information as we received it. AQMD is a government agency and was very slow to update us on status. We would say the learning experience in this scenario was the fact your insurance company paid out based on asbestos removal and you knowingly withheld the information to get better pricing and keep some of the insurance money. We took care of all interior repairs and clipped nails per your satisfaction. We wish nothing but the best for you and can say we learned a lot from dealing with the Asbestos removal process of your home.