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Roofing Memphis, Tennessee

Phoenix Exteriors Roofing & Solar

4.3 (49)

Phoenix Exteriors Roofing & Solar, 1661 International Dr Suite 400, Memphis, TN 38120

Phoenix Exteriors Roofing & Solar — photo 1

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4.3 on Google (49)

5.0 Faye Herndon March 2024 via Google
From start to finish Phoenix Exteriors was very professional and did an outstanding job replacing our roof after storm damage. Henry Todd made it his business to guide us through process of getting other contractors to address damages to our home outside of his purview as he was primarily our roofer. Him being a former insurance adjuster helped us navigate the process to make sure all of our needs were met in dealing with our insurance company. Thanks again and we would give you a sterling reference to anyone needing your assistance.

Response from the owner

Thank you so much Faye for this wonderful review of Phoenix & Henry. Henry has been with us for 10 years running and it an asset who really truly cares of the client experience. We are very lucky to have him on the team, and lucky to have earned your business. Thanks again for entrusting Phoenix for your home's roof replacement Eric Stanis Owner

4.0 Maxzine G November 2023 via Google
I recently had my shingles replaced by Phoenix Exteriors and I am very satisfied. Nancy Chung did a fantastic job from start to finish. She was very thorough in the inspection of my roof, and kept me in the loop the entire time. I doubt my insurance company would have approved my claim without her detailed report of damage with follow up pictures. She visited my home and made inspections throughout the replacement of my roof and was on top of any issues that she observed. Whenever I contacted her with a question or concern, she responded promptly. I knew I could depend on her to handle the entire process efficiently and professionally which made the entire process go smoothly.

Response from the owner

Hi Maxine, Thanks so much for your review. 😊 We're so glad you had an excellent experience with Nancy and our team. We do everything we can to make sure our customers are represented the best possible way! Please enjoy your new product— we look forward to servicing you again in the future!

5.0 Debbie Todd March 2023 via Google
Wonderful experience. Very professional. The work was done in a timely manner. Cleanup was complete. Great value and high quality materials. All communication with office staff was pleasant and accurate. I highly recommend this organization.

Response from the owner

Hi Debbie, Thank you so much for this review 🙂 We’re so glad you were pleased with our services and staff coordination. We hope you enjoy your product and look forward to servicing you again in the future. Have a great day! ☀️

1.0 Nakoma Johnson June 2021 via Google
They did an insurance claim on our house. Took 8 months to complete the work. Was lied to repeatedly. The tile backsplash was supposed to be a 2 days job that took 6 days and is terrible. Not a single spacer used every tile that was cut was cut with the wrong blade and is chipped and cracked and it doesn’t line up. There is no kick plate or trim molding installed on our new cabinets. They contracted out each individual job to other companies and haven’t paid their bills so now those companies are contacting us. $17,000 waste of money. And not one person from their company has seen the work. No inspection no nothing just demanding payment ASAP after making us wait months for work to be done. They have been paid in full and now we will let lawyers rip them apart. They’ve committed insurance fraud DO NOT USE THIS COMPANY

Response from the owner

Hi Nakoma, we're sorry to hear about your experience. The company you are referring to has filed for bankruptcy. We are not the same business.

4.0 C E October 2020 via Google
Roof was good, turned out well. It looks very nice. However, i thought my fence was being completed also by this licensed insured contractor, but wound up paying an individual who I guess took the quote and decided to do the work himself outside of this company. Fence is very mediocre and took months, make sure you get a contract for your entire job, esp if its a rental property and you will need a tax ID. Again the roof is very nice. He tried hard with the fence but still so many wavy boards and uneven spacing. Phoenix never addressed this with me and why this was allowed.

Response from the owner

Thank you for taking the time out of your day to review our company. We appreciate your time and value your opinion. We are pleased that you are happy with your roof as we strive to provide excellent customer service to all of our wonderful customers. On another note regarding the fencing, with all due respect to you, we have addressed the fence situation with the employee and he has stated that he had numerous conversations with you on multiple occasions that the fence would be done through his own personal fencing company that he owns as an attempt to help save you a little bit of money. Although we offer fencing as well, this was a personal transaction between him and you and was not done through Phoenix. He also stated he has communicated with you and addressed your concerns and has repaired what you were unhappy with on the fence. I apologize for the miscommunication as it sounds as though that's what this is and we have put things in place to prevent this type of misunderstanding in the future. Thank you for your business and we appreciate the feedback. It helps us put new policies in place to cover everyone involved in the future.

5.0 brandon September 2017 via Google
Excellent job replacing my roof. Chris was very prompt and courteous and took time to explain entire process to me. Knowledgeable, friendly guy and after talking to several roofing companies, I felt very confident in Chris and his guys ability to replace my roof. The whole crew that worked on roof was efficient, clearly very experienced roofers, worked clean and really did a great job overall. I would recommend to anyone in need of repair or new roof.

Response from the owner

Thank you for sharing your positive experience! Chris is a valuable member of our team and we are happy to know how well he was able to help you! We hope you'll refer us to friends and family in the future!

5.0 Nathan Barbas September 2017 via Google
Part of our roof blew off during a storm. We called Phoenix & they came out quick installed a tarp till we could get a new roof installed. They are clean & were very professional. They installed our roof in less than 1 day. Would recommend them & would use them anytime we needed roofing.

Response from the owner

Thank you for sharing your positive experience! We love hearing how well our crews were able to serve you. We hope you'll refer us to friends and family in the future!

5.0 Shane Talley September 2017 via Google
Very courteous and very helpful! The materials were delivered one day and my roof was on and complete the very next day ! These guys really know what they are doing and I highly recommend them for all your roofing needs whether it is a repair or you are in need of an entire new roof!

Response from the owner

Thank you for sharing your positive experience! We love to hear about how well our crews completed a job! We hope you'll refer us to friends and family in the future!

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