Vigilant Security LLC

Eduardo Rivera helped set up our alarm system. He was extremely thorough and made sure every detail was perfect. The alarm system is easy to use from the panel as well as through the app. I would highly recommend Vigilant and especially Eduardo.

Eduardo exceeded our expectations in every aspect of delivering the system design and its installation. He was reliable in meeting his commitments, was selfless in advising us against over-doing the system design, highly skilled & knowledgeable in the subject matter and spared no effort in ensuring we were completely satisfied with every detail of the system design and installation. Vigilant and Eduardo get our wholehearted thanks and endorsement!

We purchased a villa with an older security system. Alarm sounded, screaming continually, during a thunderstorm. We had not been given any info on the alarm system, had no code, no key to the box. The only way I could silence the alarm was to throw the circuit. After searching for a week, for a security company to service the system, I had no luck. Some did not call me back. One would not come unless I agreed to update and activate the system. In the meantime, we had no power in our master bedroom suite. A friend suggested I call Vigilant. They quickly agreed to come and made an appointment for 3-4 p.m. Eduardo arrived a few minutes early, was very professional, looked at the system, and advised that the technology was obsolete and recommended deactivating the alarm system. He did so, and restored our power. When I asked for his invoice so I could pay him, he said "no charge." I wanted to give him a tip, but he declined. What a great guy! He said to call him if I decided to install a new system, which I would definitely do. I told him I would highly recommend him to others. What a great experience to deal with this company and especially with Eduardo Rivera.

Update: three years later and a new home, Vigilant Security is still my choice for security. Eduardo knew exactly what we wanted and installed cameras and the full internal security. When he left you would never know he was here. Arrives on time and get the job done in a quick and professional manner. No other choice for my wife and I. My wife and just closed on our new home and needed a security system installed. The builder's recommended company was not able to deliver the system that we wanted. I found Vigilant Security on a web search. I called the office and spoke with Brantley, the owner. He listened to my needs and sent his tech Eduardo to my home to discuss options. Eduardo was very knowledge about the system we wanted. He was able to review the pre-wiring that was done during the building of the home and determined where we had issues. The quote on the installation was delivered promptly and the installation was scheduled. The pricing was exactly where we expected it to be based on prior experience. Eduardo was on time with calls prior to his arrival. The system was installed, the house was spotless when he left and the system works perfectly. There is something to be said for dealing with a local, family owned business. I recommend Vigilant Security if you are in the market for a new or improved security system.

We are completely satisfied with Vigilant Securities. Eduardo was wonderful! He worked quickly and explained things along the way. All of his work was neat, clean, and very professional. He made sure we could operate the system before he left. We highly recommend them!

We are so very pleased with the Vigilant security system which was installed several months ago and we highly recommend them to our friends and family. Brantley Oakes did a great job assessing our needs and specifing the equipment needed and providing a fair estimate of cost. The service Technician, Eduardo Rivera, was so competent, polite, respectful, efficient and responsive to our requests. Can't speak highly enough of his ability and promptness in handling our needs!

Wonderful Company to do business with. Eduardo came to our home and examined the system the house had in it prior to us. He was able to find nearly everything and said that it would take time but they could use it. He was they only person out of three companies that took the time to do this. The installation of the security system and cameras went well we love the simplicity of using this. We had a couple hiccups and Eduardo was very prompt and professional in repairing them Great job, great company, fantastic employee!!!

Stop searching for alarm companies right now and go with Vigilant. I am BIG on customer service and I expect it on every level especially if I decide to spend my hard earned money with your business. Eduardo, our alarm specialist and installer was absolutely fantastic. He was on time, thorough and very friendly through the entire process. I'd read other reviews for Vigilant where they specifically mentioned him and I wanted him to upgrade our system. Everything that was said is true. He is a true professional and is extremely knowledgeable with years of experience. It was a fantastic experience. HIGHLY recommended!