Perfect Star Heating and Air Conditioning

After getting at least three bids, we decided to go with Perfect Star Heating and Air for a total replacement of our 20+ year old HVAC system before the heat reached triple digits. From the start, Bob Caldwell was great to work with in understanding our Heating/Cooling needs, his communication throughout the entire process was excellent. Day of the install, our team of Jesus G., JT P., and Bryan A. completely knocked out our project in one day in very impressive fashion. The work was quality, they were very professional, and Jesus did a great job in troubleshooting our issues with Google Nest to get it to work with our brand new system. We are very happy with our decision to go with Perfect Star and our new Lennox unit works great!

Very sketchy and unprofessional company. Upon arriving and realizing that my husband wasn't home I was informed that they will not continue with their sales pitch and would reschedule to when he was home. Apparently, I cannot communicate to my husband the information adequately enough and both spouses have to be present so that they don't have to answer questions later and have to explain themselves again. I have never in my life had someone come into my home and tell me that I cannot possibly understand or be explained how they planned to do the work that I AM PAYING them to do. The technician kept saying well its a big investment as if I was unaware of it and kept back tracking trying to find other reasons. I have had several companies here and not one has ever insulted me and treated me with such low regard because I was woman. They have absolutely lost our business.

This is a company of scammers. I bought a house that has a new Lennox dual zone system installed. It was installed about 3 years ago. Based on the sticker it was purchased/installed from Perfect STAR. I called Perfect STAR and explained the problem: “… in heating mode, when 1st floor zone turned on only, it does not heat up…” I made a request for diagnostics for $115. As a result, the technician came and during the conversation he mentioned: “... I’m new to this company and have only been working for a few months...”. When he started the inspection, he started from the cooling mode. He said: “Everything is working well; nothing needs to be done.” I insisted that it should be checked in heating mode - the problem appeared. When the problem showed up, he asked me if I had instructions, to which I was very surprised. Why does a master or technician need instructions? You have a tablet where you can get all the information under your dealer account if you don’t know how. (why you do not know if you’re a professional technician). After that, he spent 1 hour on the phone calling different people about this problem (are you really a professional?), then after checking, he decided to pull out the Discharge air temperature sensor, which protects the system from overheating when heating or icing when AC, after that the system start working as expected. Then, the technician started to blame the installers of his company who installed this system for placing the sensor in the wrong place where it was not needed. (blame the company as not professional). As a result, the service was not completed, since the technician did not check the entire system, did not check all the necessary systems, did not even check the external unit. After 6 days, I called the company myself and decided to find out how things were going and what is the next step. I also explain the situation about the paid service that was not received. I got an answer from the manager that the sensor can be replaced under warranty (its cost about $70), but I must pay $200 for its installation (labor). I don't have a license to install it myself. He also suggested that the same nonprofessional technician will back (reject send someone else) and do the diagnostics again and install the sensor (why would I need a nonprofessional technician, especially the one I complained about). As a result, I called another company that checked the same thing and concluded that the sensor is good (no replacement required), it was just that the system could not work with fine anti-allergen filters, because... The air flow will not be enough.

Perfect Star is worthy of your trust and your business! There aren't many companies that offer the service and expertise like Perfect Star does. From our maintenance call with Gio to our install with Emmanuel and Danny this group of people is phenomenal! We chose Perfect Star to switch to for our maintenance. Gio came out to do our first maintenance visit and did a great job. He took pictures of our system, ducting, etc to show us how things were looking (not good, which we knew but didn't know how bad.) We asked if we could get a quote to replace our system. He called the office, and set an appointment for us for just a few days later. Ray came out to give us a quote and discuss options. After reviewing all the options and costs, we decided on a Daikin heat pump system and replacing the ducting (which was not done properly 18 yrs ago). We were able to get out system in the following week. Emmanuel and Danny were very approachable, kind, very skilled and knowledgeable. When they first arrived, the introduced themselves and explained what they would be doing and a general time frame. They put down tarps, used booties and you would never know they were here it was so clean (even vacuuming!) They worked late on the last day to make sure we would have heat for Christmas. They had a issue with a damper but were able to get it up and working quickly. We are thrilled with the new system and more importantly with the Perfect Star team. From their front office team to their techs, the owners to the billing department team we have zero regrates going with Perfect Star. They also have a wonderful set of guarantees to ensure you are 110% happy with your service and any installations. Thank you Ray, Gio, Emmanuel, Danny and Lisa for the amazing service you give your clients. You are a rarity in the HVAC business and I am so glad we have you as our team.

Raymond was wonderful. Super friendly, knowledgeable, and professional. Gave honest feedback and there was no attempt at all to sell us on anything. In fact, he told us to do nothing at all with our unit. I'll 100% come back to them whenever we need any work done. Couldn't recommend him enough.

I hired this company to replace the complete HVAC and duct in our house. After I found them in Google search and seeing their great reviews, I wanted to get a quote from them along with two other quotes. Keon came to give me a quote. He was very thorough on explaining different options and pricing. He took time to take any measurements needed and inspected our old system and duct in order to make sure he gives a fair quote. The representative from the other two reputable companies who came to give their quote didn't spend much time to inspect our old system but was more interested to sell their product and service. One of those companies even declined to replace our old duct and tried to convince me that there was no need to replace them even though the duct pipes are original and full of dust from last 50 years, explaining if AC and furnace are new then no need to worry for old duct. Perfect Star representative was very very knowledgeable, professional and didn't create any pressure to sell their services or products. The whole team who worked (Nick, Manuel, Anthony) in replacing our HVAC was extremely professional and quick. We are very happy with the our new AC, and we already started seeing our electricity bill this summer is way lower than other milder summer from previous years. I definitely recommend this company for any of the HVAC replacement or repair and maintenance work. Lastly, I wish all the best to Keon, who is one of best, very knowledgeable and professional technician in this industry.

So I hired Perfect Star to install a new HVAC a couple months back, and they did a fine job, worked great, fair price, professional crew. Flash forward to today with crazy rain in CA, and I start getting a leak in my roof right below where the HVAC was installed. I called Perfect Star and asked if they can you come take a look. They show up 45 minutes after I call, and it turns out I just had over a foot of standing water on my ceiling because all 12 roof drains had clogged. Clearly not Perfect Star's fault, but Marvic the technician was happy to help. He spent an hour unclogging all my drains and saving my home from even more serious damage. Above and beyond does not even begin to cover this. I was a satisfied customer before, now I am a customer for life. I give 1000 out of 5 stars, which makes no sense, but neither does the kindness which Marvic exuded throughout. I am feeling extremely grateful that businesses with such a focus on service and customer satisfaction like this one even exist anymore. I now must go re-evaluate my world view.

"Professor" Chuck Anderson (who teaches HVAC courses) visited our home and interviewed us. He explained the pros and cons of different approaches and after listening to our requirements and answering all our questions he quoted us a complete Lennox HVAC system (AC and gas furnace) that was exactly what we wanted. He had all the equipment in stock and his team (Hung and Emanuel) arrived on time on the day of installation (and finished quickly). They were friendly, enthusiastic, and very professional and knowledgeable (thank you prof. chuck!). They laid down floor protection (it was raining that day), cleaned up when they were finished, and did not leave a single scrap of material (or any of the old AC or furnace or filters) behind. We were able to schedule installation very quickly (Chuck would have done it next day!) on a day that was convenient for us. The installation Hung performed was really a work of art and he was able to explain all the new features that would be up to the latest code standards. We also received new electrical hardwiring of the furnace, new gas pipe work (for the furnace), new condensate plumbing, and new through the wall wiring to a new thermostat. We also got a sturdy new pad for the outside AC unit. The unit fit perfectly in our small utility closet and the outside AC unit was positioned perfectly in our very small backyard (all new electrical hookup panel provided). Payment of the bill was made very efficient and convenient for us. System is very quiet, as promised. Emanuel worked inside our very crowded home and was able to reach all our high ventilation ducts that he carefully sealed in preparation for our upcoming city home inspection of ventilation efficiency (which Perfect Star sets up for us). Chuck trains his team well and gives them a very effective pep talk every morning (I might start attending his pep talks!). It really shows in the final service and product. I was also happy to hear that they have a shop where they can tear down all the large metal parts of my old system and recycle them. It was really a big load of old equipment that they disposed of/recycled for us. I was especially pleased that sales tax was included in the quote and the final payment matched the initial quote exactly. It is nice to have such a quality company in the neighborhood.