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HVAC Bentonville, Arkansas

P&D HVAC

4.9 (171)

P&D HVAC, 4001 Cook Rd, Bentonville, AR 72713

P&D HVAC — photo 1

From the review pages

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4.9 on Google (171)

5.0 Debby Corwin May 2024 via Google
One of the things I love about P&D is that I don’t have to remember to schedule my semi-annual service each spring and fall. They call me, show up timely, and are professional. It’s a small price to pay for that kind of service.

Response from the owner

We strive to be known for being a customer service business that does heating & cooling. Thanks for reviewing us and pointing out that we are providing this type of service to you Debby!

2.0 D Well May 2024 via Google
We used this company as they were highly recommended on the local Facebook groups. We ended up having out entire system replaced due to it being the original system in the house. We picked the highest option as we figured it would be the best option for us. System works great until you ever shut it off like around the change of the seasons. Its like pulling teeth to get the system to work again. Turn off the breakers, wait a time and then turn them back on. Maybe the system decides to work. Essentially every spring and fall since the system has been installed we have had to call them back out to work on it. Sure, they respond each time and get it working each time but when you pay roughly 13000 dollars for something you expect it to work when you transition from heat to cooling and visa versa without having to do a service call. I'd call someone else but the unit comes with 10 year parts warranty and 10 years of labor warranty. To the response from the owner, I didn't say you don't respond to issues. I have no issue there, when called you show up and get it running. Its the fact that we have had to call several times to get the system running again after it was replaced. I shouldn't have to call seasonally to get the system running again. I should be able to turn off the HVAC and then when needed turn it back on again without fail. I shouldn't have to pop breakers, wait for a few minutes and reset them to hope the system comes back on. Thank you very much for the quick response time to my review. Last edit as the owner can not help but say this review is false. Your company in the summer of 2022 came out to our house and told us our system was dead. The initial agreement was to install a HEIL unit but that year was the year of supply chain shortages. So in July we agreed to a Goodman system. The original thermostat you installed with it malfunctioned and you installed an Ecobee thermostat. Every time we have transitioned seasons and shut down our system and then turned it back on either heat to cold or otherwise we had to call you back out to help us get it going again. Again I said nothing ill about you beloved customer service. I complained that if you are so good we would not have to continue to have issues each season. Now we are being told your company no longer services Goodman systems but your company is the dealer listed on the warranty registration that we received from you.

Response from the owner

As said, P&D doesn’t have anyone in our customer base with this name so we have no way of knowing if this review is even real. If this is a real situation then by all means, call us directly and we WILL solve it! It's very unfair for you to come on and post a bad review, especially if we have ZERO knowledge of any problems and NO record of you or a discussion privately showing effort to resolve your issues. We will continue to rely on our FAITH and know that people who know us and see that we have nothing but 5-star reviews will know that something doesn’t look right about your review and will roll right past it knowing it’s bogus and unfair! The general public knows we are a highly reputable top-notch company. To date, we have absolutely ZERO KNOWLEDGE OF ANY UNRESOLVED CLIENT SITUATIONS OR UNADDRESSED PROBLEMS WITH ANY OF THE EQUIPMENT WE’VE EVER INSTALLED! WE HAVE ALWAYS HAD A 100% SATISFACTION GUARANTEE. OUR HIGHER TIER EQUIPMENT COMES WITH A MANUFACTURER “NO HASSLE REPLACEMENT WARRANTY” AS WELL! If ever, a client has an on-going problem with their new equipment, they can use this warranty to solve their issues. On another note, you mention that you would call someone else but you have a 10-year warranty with us. We do not have any “in house” warranties. Extended warranties are through the manufacturer and if ever a situation arrises that a client is no longer happy with our services, they are not obligated to use us by any means. What ever extended warranties the client may have can be handled by any authorized provider of the brand of equipment that the client possesses. If you are even really a client of ours, it sounds like this might be a better avenue for you instead of coming on a public platform and bashing our good name. In conclusion: Believe me, if there was a real situation out there as described by this review, we would have knowledge of it and it would have been addressed by now BECAUSE WE ARE KNOWN FOR OUTSTANDING CUSTOMER SERVICE!

5.0 Mary Lideen April 2024 via Google
I gotta give a shoutout to P&D HVAC for saving the day! Kevin was able to get me on the schedule same day, and Dave communicated well and showed up on time. When he arrived, he listened closely to my description of the issue and asked questions to ensure we were on the same page. Not only was Dave friendly and approachable, but he was more than willing to help me learn about my system and the issue. If you want top-notch service, give the guys at P&D HVAC a call. You won't be disappointed!

Response from the owner

Hi Mary! Working with you was a blast & I enjoyed your desire to know about the inner workings of your heat pump system! At P&D HVAC, we love coming from a point of education each and every time we service someone. Thanks for your business and welcome to our Service Club too!

5.0 Leeann Yarnell April 2024 via Google
100% Recommend P&D HVAC! Respectful, sincere and thorough! Very professional and knowledgeable. We are extremely satisfied customers! Thank you David, Pam, Kevin, Zack and Dasha!

Response from the owner

Thank you so much Leeann, not only for your business but also for such a nice review!

5.0 Diane Dunn March 2024 via Google
Great job figuring out a tough problem again. First time I used them they fixed something 2 other companies couldn't fix. I went straight to them this time and he was able to track down the issue and fix it in a timely manner. Great experience with my go-to HVAC business.

Response from the owner

Diane, we really appreciate your review of our services. Thanks for being our client as well!

5.0 Lisa Milton March 2024 via Google
P & D HVAC always gets a 10/10 from us. The best service, awesome technicians and truly caring owners who want you to be lifelong customers instead of trying to just make as much money as quickly as they can off of you. I always recommend P & D HVAC to all of my family and friends.

Response from the owner

Hello Lisa! Wish we had a 1000 more clients just like you! Thanks for the review. Take care!

5.0 Nicholas Nersesian March 2024 via Google
Great business. Has answers to tough questions. Always willing to go the extra mile for their customer. Recently helped out an elderly lady who had a HVAC problem. While installing an AprilAire humidifier, David not only fixed the problem, he fixed sloppy work that another installer of the HVAC unit did incorrectly. Now the HVAC system runs more efficiently. Thanks David! If you are looking for an honest hardworking team, you will find it at P&D HVAC! Part II I recently hired P & D HVAC to replace a whole house humidifier, and I couldn't be happier with their service. The entire team was professional, punctual, and efficient. They handled the purchase and installation with great care and attention to detail. Their team went above and beyond to make the process smooth and stress-free. Again, I highly recommend P & D HVAC to anyone in need of reliable and trustworthy HVAC services.

Response from the owner

Hello! Thanks for taking time to send us such a nice review. It means a lot to us and so does your business! Take care.

5.0 Love Thunder February 2024 via Google
P&D HVAC is a loyal and trusted company that I would recommend to all my friends and family members. They are honest and committed to doing a great job. David and his employees are truly caring and not out to take you to the cleaners. Options are always provided and it is up to you if you want them or not. I never feel like I am being taken advantage of. They are a wonderful, honest and hard working company that you can trust.

Response from the owner

☺️thank you very much!

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