Bear Valley Plumbing & Heating

We're selling my parents home in Big Bear. BBCSD detected a slow but persistent water leak somewhere on the property. I'm not really familiar with the local talent, (we're flatlanders, as my dad would say). I saw that my parents had used Bear Valley Plumbing & Heating several times over the years that they lived in Big Bear, so we gave them a call. We were pressed for time, Rebecca and Ally were professional, friendly, and very helpful. They were able to quickly set up an appointment with a technician to troubleshoot the leak. Quentin was at the house in short order. He was thorough, explaining what he did every step of the way, before he did it. Within a couple hours, he had it narrowed down to the main water line. He gave us three options, explained the pros and cons of each, and told us to take some time to make a decision. The next day, we went in person to talk with Rebecca and Ally. First we talked payment options. When that was worked out, we let them know we had a timing issue and asked if they could possibly fit us in. They were ready to start right away, but they agreed to wait until the property was photographed in preparation for sale. They started the process in the late afternoon, sometime after the photographer was finished. Rebecca, Ally, and Quentin kept us informed every step of the way regarding payment options, when the marking for utilities would happen, when trenching would begin, when the plumbing repairs were started, when the repair was finished and when the backfill would be completed. Quentin even sent photos of the work. I didn't get their names, but we met the the trenching crew and they explained what they planned to do. I was amazed they were able to leave the yard as it was before the trenching. The job was finished three days before the home hit the market. We couldn't be happier with the experience. Many thanks to everyone at Bear Valley Plumbing & Heating. Don't hesitate to give them a call for any of your plumbing & heating needs...

I'm a full time resident of Big Bear and the house I'm living in was purchased in 2003 and built in the 80s. The forced air heater in it was the original one and it finally died this last October. I called Bear Valley Plumbing and Heating for a new one. Brian came out, took some measurements, and ordered a new unit for me. He ordered a new unit for me. He came back 3 days later and installed my new FAU. My old unit was costing me over $1000/mo to heat the house during the peak winter months and my new unit heats it for $400/mo saving me $600/mo for Dec, Jan, Feb! I've saved over $2500 this winter! Brian completed the job faster than I expected for a great price! I highly recommend Bear Valley Plumbing and Heating!

Price gouging for sure. Definitely charged more during a snowstorm. They charged roughly $425 for 30 min worth of work and parts, as well as $99 assessment fee. Be prepared to spend money if you hire these ppl. They came and fixed the issue promptly, but they knew they had me by the bean sack and charged me for it.🤬

Great communication from the start. Before they arrived, we got a text with a picture of the technician coming over. Today’s job was a quick one, and we got some estimates for future projects. Recommend highly.

The best service, the best people! I have never been disappointed in Bear Valley Plumbing & Heating! They take time to explain everything, work problems and make sure the customer is satisfied!

You get what you pay for, buy once, cry once. I had some jury-rigged drains under my sinks from years ago, the new sinks were so deep that it messed with the drainage causing backups and the drain pipes to blow apart. I've had 3 plumbers "fix" it in 3 years. None of these licensed and bonded plumbers would stand by their work and fix it properly. I bit the bullet and called BV plumbing and Heating. Yes, they were more expensive than the other plumbers, but PROFESSIONAL PLUMBERS came, re-piped all of my drains, changed angles and heights so gravity can do it's job. They were clean, quick, and the drains run excellent. They were also REALLY nice to my dog. I wish I could get my wasted money back from all of the other plumbers, but am happy with the value I got for every penny to BVPH. Do a job right the first time, it's way cheaper in the long run.

I’m hesitant about leaving a 1 star review because it’s a local business and I don’t want to mess with anyone’s livelihood. However, I will leave a 2 star review for the sake others so they don’t get screwed over. I called initially to get a quote on running a water line to our fridge. They made the appointment and mentioned a $99 fee that would be applied towards the job. They arrived an hour late. I called them after 30 minutes and they responded with a text saying they were on their way. Their offices are 10 minutes from my house. The technicians, Wesley and Jeremy, arrived in two different trucks. They were both very friendly and put on booties before entering the house. They went into the crawl space, took some measurements, and told me they would be back with a quote. About 20 minutes later they came back quoting me $1600-$1900. I asked for a breakdown of the costs but they didn’t have one. All they had was a paragraph explaining what they would do. I asked if they could do PEX or another way of reducing costs but they said no. I told them it was about 5x my budget and there was no way I could go with them for that price. Then they asked me for the $99… They said it covers the cost of them coming out, but they didn’t need two people (One of the technicians literally did nothing) and it was about 10 minutes total of actual inspection. Wesley tried to talk to his supervisor but they would not budge. It just sucks because that is a very large chunk of my budget I had for this job and it was for nothing. Full disclosure, I have heard that they do really good work and are highly competent. They are also by far the most expensive in the valley. If anyone is looking to hire them, prepare yourself to receive a quote much higher than expected, and if you aren’t willing to lose $99, I would look elsewhere. Edit: I ended up doing the job myself. Took two hours and about $40 in materials, including new tools. I can’t fathom how it would have cost nearly $2000. There was a water line running directly under the fridge. One sharkbite connector, 18” of PEX, and a valve inset in the wall behind the fridge. That was it. An experienced plumber could have done it in an hour.

We just had the most professional service from Quentin for an estimate on a washer and dryer hookup. He was polite, knowledgeable, and thorough with explaining the process, price and with answering our questions. He even checked out another potential problem in our restroom, after his help we knew we were hiring him. I’m looking forward to having them work in our home.