Monarch Home Services (Santa Rosa)

Impressed by Monarch Home Services greatly! Cotati's AC needed maintenance, and they performed a fantastic job. thorough cleaning, found a possible issue, and provided good explanations of everything. I'm sure my air conditioner is prepared for summer.

Really nice place. They fixed my cousins system the came out in a timely manner and fixed it in a timely manner. Very nice and respectable businesse. Highly recommended them.

Smart72 called up and let me know that they were now "Monarch Home Services. They offered me a free AC inspection, which I took up because it was due. I have an active electronic filtration system so there's very little dust in my house. After an hour poking around, the tech showed me photos of a dirty blower, and quoted me $475 for a basic cleaning or $890 for a full-service clean. I took my own photos of the blower, and practically no dust to be found. Definitely not the dusty unit I saw during the inspection. Unimpressed, and much worse than Smart72 was.

A little too smart for me! I submitted a home warranty claim and Smart 72 was the chosen vendor. Very nice technician cam to inspect the faulty furnace and decided it needed to be replaced. The insurance company promptly shipped them a $14,000 furnace. One day before the installation date Smart 72 sends a text to my wife saying that their contract with the Insurance company was ended!!! Not a single phone call. The decent thing to do would have been to honor the existing claim. Now they have to ship the furnace to a new vendor that the insurance company will select. Very unprofessional and a huge waste of time and resources. Unreal. Update: after having another vendor check the furnace, the culprit was a little mouse chewing on a cable. All that needed to happen was replace the cable!

I scheduled an appointment for an estimate for A/C install for June 23. They gave me a 5 hour appointment window when the other companies I contacted gave 2 hour windows. I waited the entire 5 hours and nobody showed up or contacted me to let me know they weren’t coming. I went to the “contact” section of their website and let them know what had happened and asked them to contact me by email. On June 29 (6 days later) I received a phone call message saying that they saw my appointment had been cancelled and to call them if I wanted to reschedule. When I called and explained that I had not cancelled my appointment they claimed that they no longer service my area even though I live 10 minutes from their Cotati location, am listed in their service area on their webpage, and frequently see their vans gassing up 5 minutes from my house. When I again mentioned that I was never contacted about a cancelled appointment (but did receive an email confirming my appointment) she said they should have notified me. I don’t know how this company stays in business!

I reached out to Smart 72 in August 2022 when we were experiencing problems with our split AC/Heating system. Bianca arrived the next day and sold us an annual maintenance plan as we had several systems on our property, we thought this would be useful. I really wanted to give Smart 72 five stars and tell everyone how great they are but we have been extremely patient and disappointed! Over the course of the next 8 months we had service calls that were “no shows”, incorrect parts ordered (delaying our project), & used parts that showed up with our technician (unable to be installed). At one point a technician had installed a part incorrectly which caused our system to arch (& it was smoking and could have caused a house fire!). We have paid @ $4,000 to this company and our system is still not repaired! Now we are being told that all of the employees quit in the North Bay & that things are being managed from San Luis Obispo!?! All we want is a system that works! At one point a Manager (Gene) told us that they would complete our repair at no additional cost to us. We are still waiting for Smart 72 to make good on that promise!

I can't say enough positive things about Smart72 HVAC. They are one of the best HVAC companies I have ever worked with and as a facilities manager for a multi-site statewide company, I have worked with MANY. I was replacing TWO ancient furnaces and adding A/C into a duplex and the cost estimates I received from multiple vendors came in very high. After seeing Smart72 at the County Fair, I decided to give them a shot and I am so glad that I did. The ENTIRE crew from start to finish were spectacular. The estimator was informative and took her time going over all the options and energy efficiencies with me--when I explained that I was going to have to put off the replacement for another year in order to save enough $ for the job she asked what my budget was and moved heaven and earth to make it so that we could start the install right away. They beat competitors prices by five figures. The units they installed were quality and the installers were timely, professional, clean, thorough, and VERY hard working. They worked 11 hour days to get the job done quickly. They even noticed that my dryer vent was not properly exhausting to the exterior and they ran a new vent line while they were under the house working on the A/C. The units have been in for 6 months now--through extreme heat and freezing temps and they've been working wonderfully. When I scheduled the winter service the website was easy to work with and they fit me in same week! The service techs were thorough and helpful. Smart72 has a customer for life, I will be using them for my mom's house next! I recommend them without hesitation.

I cannot remember the last time I contacted a business that personally answered the phone, made an appointment, and followed-up with a reminder call as promised. On the day of the appointment, I received another call telling me they were on their way. They arrived 10 minutes early. Two technicians checked my aging heating system. They thoroughly explained what they were doing and what they were looking for. They were polite and knowledgeable. After checking the heat output at the room registers in the house and changing the filter we have not only a comfortable temperature but we have peace of mind. The amazing part of this story is that I phoned Smart 72 off of an ad that came in a "ValuePak" of multiple local business services. This service call was for the bargain price of $20.00! I will absolutely call Smart 72 in the future and recommend them without hesitation.