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HVAC Las Vegas, Nevada

YES! Air Conditioning, Heating, Plumbing & Electric

4.5 (2,744)

YES! Air Conditioning, Heating, Plumbing & Electric, 6275 S Pioneer Way, Las Vegas, NV 89113

YES! Air Conditioning, Heating, Plumbing & Electric — photo 1

From the review pages

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4.5 on Google (2,744)

3.0 Ms. Mochinski May 2024 via Google
The person who gave the estimate and the installer were great. However, I was given 4 different times of when the installer was coming from different dispatchers and ended up waiting for 3 hours. The company that was taking out the drywall had to leave because they waited an hour and a half and couldn't work until the installer came.

Response from the owner

Ms., your feedback is greatly appreciated. We continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to contact our Quality Assurance Manager, Sandra, on 702-322-1738.

5.0 Carl Pennella May 2024 via Google
I'm happy with the work performed by your company's 2 plummer's. They arrived within the appointment times. They quickly figured out the problem and shortly thereafter did the necessary repairs. After the repairs were completed they tested the drain to ensure water flow. Thanks

Response from the owner

We want to express our gratitude for this outstanding review and your valuable feedback, Carl. Our dedication is to deliver the best possible service to our customers, regardless of the service required. Thank you for choosing us, and please feel free to recommend us to your family and friends!

1.0 Lorana Alachadzhyan May 2024 via Google
Terrible service. Scheduled an appointment today for a 6-9pm window. It’s 10pm now and no one has called with an update. Finally called right now to cancel to make sure no one tries to show up at my door at 11pm. It’s very inconvenient and frustrating when another company I spoke to earlier was able to come out today, but I didn’t book them because I already set this up. I understand other jobs can have complications arise and take longer, but it takes a very simple phone call to let your next customer know. I would have even appreciated an option to reschedule. You have a whole dispatch system set up and can’t even properly take care of customers. Good luck with your business and I hope you work on this for the future.

Response from the owner

We want to offer our sincerest apologies for any inconvenience resulting from the changes to your appointment, Lorana. We take this situation seriously and would greatly value the opportunity to connect with you to better understand your experience. We encourage you to contact our Quality Assurance Manager, Sandra, on 702-322-1738 and allow us an opportunity to improve upon our scheduling processes.

5.0 Neelie Ocis April 2024 via Google
I appreciate the professionalism of your staff. Arturo was very good at his job, polite and offered his opinion when he noticed something was wrong in my water line. Henry was cordial and very friendly that made me trust your company. Sorry if I can’t remember the other guy’s name but he too was good and explained everything I need to know about my purchase. Thanks again.

Response from the owner

Neelie, we're delighted to receive your five-star review! Thank you for choosing us!

5.0 Marilynn Ritchie April 2024 via Google
Ken is trustworthy and knowledgeable, two qualities I look for when someone enters my home. Ken did a great job with plumbing routine maintenance, then found a highly corroded part in the hot water heater. It needed to be replaced, and he completed the work in short order. I will request Ken by name next time I need a plumber. Yes company is only as good as its employees and the work they do in my home. Ken exemplifies the values we expect, and the quality workmanship we need.

Response from the owner

Thank you, Marilynn, for sharing this amazing review! We're dedicated to providing the absolute best quality service possible, and it's wonderful to hear that Ken was able to achieve this. We appreciate your business!

1.0 Deuce Gruden April 2024 via Google
Company came in and told me I needed to replace my whole air conditioning unit for between $16,000 and $18,000. Was told the compressor was completely shot. I asked for a second opinion and was told by another company that a simple thermostat setting was off and that the unit looked great. My unit is running totally fine now. Either this company “YES!” is out for your money or their workers are very inexperienced. Find someone else.

Response from the owner

Deuce, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Sandra, a call on 702-322-1738 at your convenience.

5.0 Kennedy Brown February 2024 via Google
So far we have had Marcos with electrical and Steve from Plumbing come work on our house. I cant express how impressed my husband and I are with their work. I 100% trust this company based on my experience. Marcos has been hands down a great person to work with. He has seen the entire house through the process and communicates very well and went well above our expectations. He rewired our whole house, and got us a new power box. He was upfront and honest about what he recommended and was so friendly. He was honest with what needed to be fixed in our house and would explain everything he was working on in detail. We have loved having him work on our house! Thank you Marcos for doing an amazing job and now we have bragging rights to show our friends! Since the first time coming to our house- he had a great impression and we were lucky to have him! Steve who worked with our plumbing was AMAZING. Before our huge house project even started he was checking in to make sure my husband and I didnt need anything else, and when the project started he communicated very well and kept us in the loop and always followed through. I highly and STRONGLY RECOMMEND the YES company and if you are lucky enough to get Steve- even better. The whole team for plumbing was great! Been bragging to all my friends

Response from the owner

This awesome review has brightened our day, Kennedy! We're genuinely committed to offering the highest level of service, and we're thrilled that Marcos and Steve delivered this for you. Thank you for choosing us and please don't hesitate to call on us for any future service needs.

1.0 Maria January 2024 via Google
UPDATE: I have attempted to reach out to Sandra the Quality assistance person 3 times with no call backs or communication. Here is a photo of how Jesse Daniels left my home. He created an issue when there was non so they had something to fix. Very disappointed in their follow up. During initial visit for a water leak Jesse Daniel’s made a lot of assumptions and even took apart my shower faucet and left it apart because he was so confident the leak was a maintenance issue and not a true plumbing leak. He did not re-assemble my shower and left it in pieces. A week later a different set of guys came one named Aaron who were very helpful and did resolve my plumbing leak that was inside of my laundry room wall. If it wasn’t for Jesse so confidently mis-diagnosing the issue and leaving my shower in pieces I would have given this business a 5 star review for the great work that Aaron and Billy did to repair the real problem.

Response from the owner

Maria, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager may contact you.

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