Get Free Quotes Business owner? Claim your listing
The Local Register Home Service Pros

HVAC Madera, California

Lee's Air, Plumbing, & Heating

4.8 (193)
Call +15592969190 leesair.com ↗

Lee's Air, Plumbing, & Heating, 16966 Rd 26 B, Madera, CA 93638

Lee's Air, Plumbing, & Heating — photo 1

From the review pages

Write a review

4.8 on Google (193)

5.0 Librada Nava January 2024 via Google
On time... everything explained... 100% courteous...extremely satisfied with Damien!

Response from the owner

Thank you for your ⭐⭐⭐⭐⭐ feedback, Librada! We are so pleased that Damien, our HVAC service technician was able to help you and that you experienced excellent customer service during your HVAC service visit. We appreciate your kind words, and at Lee's Air, Plumbing, & Heating, we strive to provide the best service possible for every customer. We will make sure to notify Damien, his HVAC service manager, and the whole Lee's Air, Plumbing, & Heating team about the awesome service Damien did. Thank you again for allow us to serve you and your home.

5.0 Karen Silva January 2024 via Google
Excellent turnaround! Called in a work order for my furnace on Friday and by Saturday at 8:30 am the technician was at my door. Aaron is very polite and well-mannered. He slipped on his shoe covers right as he entered the door and got straight to work. He was very clear with me about the issue that the furnace has. He gave me an estimated date as to when the service would be completed. The issue is not fully resolved yet, but overall I highly recommend this company.

Response from the owner

Thank you so much for your ⭐⭐⭐⭐⭐ 5-star review, Karen! We're grateful to hear that you are pleased with Aaron, our HVAC technician professionalism and the service you received. We understand the importance of getting your furnace fixed promptly and we appreciate you giving us the opportunity to do so. We're glad Aaron was informative regarding the issue and that you had a positive experience with us. We look forward to providing you with a top-notch service to get your furnace back up and running. Thank you for choosing Comfort Now in partnership with Lee's Air, Plumbing, & Heating

5.0 Steve Clark December 2023 via Google
always very informative and professional. never had a bad experience.

Response from the owner

Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Steve! We are thrilled to hear that you have always had a great experience with us. We strive to be informative and provide our guests with outstanding customer service, and it's encouraging to know that we are doing just that. We are always here to provide you with the best services in town. Thank you for your continued loyalty.

3.0 Giselle Flores March 2023 via Google
AC was blowing hot air in the middle of summer. Had lee’s come out to to find the issue was capacitor. I had a “better quality” capacitor recommended to me only to find out the issue was still occurring. Called Lee’s back to hopefully get the issue resolved, the technician was very professional and offered to come back out next day but only to be told that if the issue was not due to the technician error I would be have to pay the diagnostic fee again for something that was not caught in the first visit. Luckily, I was still able to add HVAC service to my home warranty only to find that the “better quality” capacitor that was was recommended to me was causing the issue and not installed correctly. I tried calling Lee’s back to hopefully address and rectify this issue but I would get the run around from everyone on the phone. I was out 600+ on a bad service and part that didn’t even work on my unit. Had a different capacitor installed and no issues since. Lesson learned definitely shop around and don’t just go with the well advertised companies.Update: Spoke with Josue the operations manager and he was able to provide a refund and was very apologetic for the initial service that was provided. I appreciated the follow up discussion.

Response from the owner

Hello Giselle, thank you for spending the time to leave us a ⭐ star review. We appreciate the opportunity to improve our services and communication. We do apologize for the lack of follow up from on our team and not being able to solve your concerns in a timely manner. It looks like Josue, our operations manager reached out to you and gather information on how we could solve your concerns. Thank you again for communicating with us and giving us the opportunity to improve. Please feel free to reach out to us anytime.

5.0 Elena Prado October 2022 via Google
They have provided excellent service for the last couple of years. Luis was very thorough and gave us a full report. Always ready to address my concerns and able to provide timely appointments.

Response from the owner

Hello Elena, thank you for spending the time to leave us a ⭐⭐⭐⭐⭐ review. We are elated Luis, our HVAC specialist performed an excellent service. We appreciate the feedback and the opportunity to serve you. Thank you again for trusting us for your home comfort needs.

5.0 Rafael Palomeras August 2022 via Google
Francisco was very thorough in his review of the problem with our AC system. He took pictures of the parts he replaced before and after the replacement. He explained all the repair package options available and he did not pressure me to go for one or another. I would definitely do business with Lee's again.

Response from the owner

Hello Rafael, thank you for spending the time to leave us a five star ⭐⭐⭐⭐⭐ review. We are happy our ac specialist, Francisco did a great job in being very thorough with your AC system. We are glad to hear that he showed you before and after pictures and provided repair options. Again, thank you for trusting Lee's Air, Plumbing, & Heating with your home in Madera.

5.0 Jesse H August 2022 via Google
Had a new system installed and the guys did a good job. The problem I had was they left a mess and water all over the tile. I called and the lady I spoke to was able to send one of the guys back out to clean it but the guys attitude was terrible. Clearly upset he had to come back but if it wasn't missed in the first place I wouldn't have had to call. Update: received a call from Justin (one of the techs) apologizing. I appreciate him reaching out and making things right. That's the kind of customer service you want. Changing this to 5 stars.

Response from the owner

Jesse, we are very sorry to hear that you did not receive good customer service. We always expect our crews to clean up after themselves and to provide wonderful customer service. Thank you for making us aware of the situation and we will be sure to address this issue. We are very sorry about this.

5.0 Joseph Fessenden May 2022 via Google
Lee’s Air is a great company. I feel very comfortable with their technicians. Today Christopher communicated with us before he arrived. He gave us a link which showed us exactly where he was. Upon arrival he was friendly, professional and the service was timely. I trusted his recommendations.

Response from the owner

Thank you so much for taking the time to leave a five star rating. We are pleased to hear that you received great service. Thank you for allowing Lee's Air, Plumbing, & Heating to serve you!

More hvac pros in California