Chapman Service Inc

Wow I just had an amazing experience with Chapman Service. This is the first time working with this company and they are very I talked with Dan this morning about the situation with my home and getting the air conditioning unit ready for the summer. Dan was extremely knowledgeable and answer all of my questions to the T! He was able to immediately have Jeremy come by to do maintenance on the unit. Not only did Jeremy do a stellar job (and providing before and after pictures of the work) but also he walked me through everything he was doing step by step. He went the extra mile to give me suggestions on important details that needed to be addressed. I HIGHLY recommend this company and look forward to working with them for years to come. Very professional!!

Dan and his techs were very helpful. Solved the problems created by another HVAC company quickly and were very reasonable to deal with. I prefer to deal with locally owned companies and owners that are easy to deal with and accessible!

I placed a service call with Chapman about troubleshooting a burning smell coming from our heat vents. Mike was able to come out on the same day and took care of my issue within a few hours. He was upfront about the work and the cost, very friendly and prompt, and the problem is fixed! Thanks Chapman!

I recently had my Sherwood home ac and furnace replaced by Chapman. Everything went as good as could be expected. The service post installation was excellent! Dan Chapman and his employees were knowledgeable and made every effort to ensure the experience was convenient for me. I allowed them into my home remotely (while I was at work) and they provided very prompt service. I appreciate the effort and attention to detail!

Chapman is great. We have the service contract with them and get two annual cleanings which keeps our units in top top shape. If you do have a to make service call, you will not get charged for emergency after hours with the service contract too. They also seem to prioritize, or at least get to you asap, if you maintain a service contract.

My husband, Ben Youngblood, left a review earlier about my conversation with Chapman today. As Chapman stated in their response, we had already had 2 electricians come out and they gave the same diagnosis for our electrical panel. However, the warranty company wasn’t satisfied and wouldn’t cover the panel replacement until we had Chapman come out to give their diagnosis. While speaking to Chapman (which was at 4:40, not after hours as far as I know - I assume regular business hours end at 5 but they just advertise as 24/7…), he asked several questions which I answered…I noted that our power was still off due to the arcing and it not being safe. He then told me that the arcing would only possibly result in the wire melting in half, “it wouldn’t explode or anything” making it sound unnecessary and overly cautious to still have the power off even though that’s what the fire department told us to do. He also said it would be maybe Thursday or Monday before they could come out (how about that 24/7 service?) My husband works from home, we have pets, and I’m pregnant so we cannot continue going without power or risking turning the power back on and there being a fire. In his reply to my husband’s review, he takes no responsibility for the inaccurate and unsafe information he provided during the phone call and instead frames the customer as the problem acting as if we’re unwilling to give grace because we “didn’t get our way on the spot.” Our warranty company also sent Chapman out for our HVAC unit a couple years ago and their quote was WAY overpriced. So not only are they not professional, they overcharge and apparently don’t actually provide 24/7 services.

I use Chapman Service for all my heating and AC needs because Dan Chapman and his staff are top-notch professionals. I have used them for every house I have owned and I have never had problems using them. I will continue to call Chapman Service for all my heating and air needs.

I had to replace my package HVAC recently. I called Chapman Service and spoke with Dan Chapman who took the time to explain the unit options available, and the pros and cons of each one. He was very knowledgeable, patient, and willing to answer any question I may have had. Once a decision was made on the unit for our home Kaitlyn set up my appointment , and the installation team arrived as promised. The installation team was very efficient, and they quickly worked to install the new unit and was more than willing to answer any additional questions I may have had. The entire process went very smoothly, and the customer service was outstanding. Thank you