Phoenix Energy Solutions

Really appreciate the quality work done by your representatives Justin and Spencer. They were polite, professional, explained in detail what the situation was and represented the Phoenix Energy Solutions brand with class. Thank you for the constant work on my A/C unit.

The BEST! My solar inverter needed to be updated and many solar companies I called had no reliable phone person and never called me back or gave me exhorbitant estimates for a vague estimation of how much work they may have to do. Phoenix Energy Solutions answered the phone quickly and were professional and respectful. They thankfully gave me a reasonable estimate for a quick job. Spencer showed up when promised and was very respectful and completed the job. My solar panels are in service again!! If you need any help with your solar array or inverter, give Phoenix a call!

I’ll start off by saying that my first experiences with this company were great. The owner, Micah, is a very likable person, and seems to do mostly honest work. Everything went so well on the first job that I even hired them to replace the HVAC system in my rental. I also went so far as to refer two new clients to them that needed a complete HVAC system. The labor they do has held up well, and when I did need a new capacitor, they came out and did it under warranty. They replaced three solar panels under warranty the first time they failed about five years into the install job. The solar panels have a 10 year warranty and in 2022 one year before my warranty expired, one more solar panel started failing. I’m shocked that my experiences turned from amazing to very poor. I don’t quite understand why I can’t get them to help me any longer. I’m sure they’ve had a lot of issues with the cheap Chinese panels they were using and perhaps they’ve decided to just call it a loss on the customers they installed those on. I’ve been emailing them for almost 2 years now. I get a response to maybe 1/3 of my emails saying that they are still waiting for responses or that they’ll look into it and get back to me but nothing progresses. I’ve attached a snapshot of my original email to them, showing one of the panels producing only at about 60% potential. I guess if you decide to still use them to purchase your HVAC unit, make sure you procure your warranties from somewhere else since they may just be too busy with big jobs to get back on their warranty work.

Had them put a complete new HVAC unit in my house in August 2018, with the recent rains I panicked that there was water dripping from my ceiling, turns out my roof is fine and the water is coming from my hvac drains because none of drain pipes were glued properly. I called and the woman with the lovely accent said " if my technician determines that it's not a warranty item then you would be charged a $125 diagnostic fee cause it has been a very long time. Trying to keep my drywall from falling down I thought I'd just glue the one failed joint together and not have to take a day off work. When i tried to glue the joint the whole thing came apart piece by piece. there's little to no glue on every single joint and water spots in my insulation from them all dripping. Overall I'm very unhappy with the quality of work.

We are so happy we chose to go with Phoenix Energy Solutions to replace our HVAC system. We had them baby along our old unit for the last year and appreciated their advise and non-sales-y approach. When we finally decided to do the replacement, the price was reasonable, the system is appropriate for our home and our needs, and the team who came to do the installation were absolute pros. I wouldn't hesitate to recommend them.

We had a small drip coming through the roof over our porch and thought it might have been from the solar installation last year. I called over and they set up to have their team come check it out. Two knowledgeable young guys came out today and went up on the roof and found there were a few screws from the original metal roof installation beneath the solar panels that were loose. In no time at all they took up a few of the solar panels and tightened down the screws even though they were not directly associated to the solar installation. I appreciate how quickly they responded and how down to business the techs were to resolve the issue. Five Stars and many referrals to come! Thank you, Paul Wood

Thank you so much. We appreciate your customer service, which is top notch. Justin, from Phoenix Energy Solutions, was very nice and cleaned up the unit outside and checked in about how the wifi component is working on our control unit Thank you for making this an easy maintenance call.

I've been counting on Phoenix Energy Solutions for years now for both service and the purchase of new systems. Their team is great to work with, and I love their annual maintenance program. I can count on them to help me keep my family comfortable all year long.Thanks to the team for living up to old principles of business- taking care of the customer.