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Plumbing Apollo Beach, Florida

Paradise Bay Plumbing

4.9 (339)

Paradise Bay Plumbing, 5926 Fortune Pl, Apollo Beach, FL 33572

Paradise Bay Plumbing — photo 1

From the review pages

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4.9 on Google (339)

2.0 Kristina May 2024 via Google
I kept seeing reviews that they are upfront with pricing but the individual who answered the phone said that she wasn’t allowed to tell me an average price of a replacement of a toilet. Wanted a $75 service fee first.

Response from the owner

Hello Kristina. We are sorry to receive this type of feedback. Just need to let you know we absolutely do provide upfront pricing but we can't give pricing on any job over the phone. We do charge $79 to come out and take a look at the job so we can provide you a fair upfront price. The toilet replacement that you wanted an estimate for over the phone varies based on age of home, style of toilet, location and condition of current shut off valve. This is not about just collecting a service fee this is about what is fair for our company and the customer.

5.0 Nick Soucy April 2024 via Google
Got my water heater replaced by Joe and it was done before I could even sign the check! Fast affordable service with good customer service! (He was done in 40 minutes so didn’t talk much) highly recommended!!
5.0 Alan Soriano April 2024 via Google
We had 2 toilets replaced. Tim was punctual, personable, and knowledgeable. All remnants of any boxes, trash, and the old toilets were removed and hauled off without having to ask. Job well done from start to finish! Thanks.
2.0 Kathryn Valentine February 2024 via Google
We have used Paradise Bay Plumbing many times in the past, but won't be using them again moving forward. Joe is awesome, but the woman answering the phones is incredibly rude and dismissive. Prices are high, but I never minded paying them due to the good service. My husband called today regarding getting a quote to have two toilets replaced, and she was so rude that my husband refuses to do business with them any longer.

Response from the owner

Thanks for the feedback. We see you have used our service in the past but unfortunately we do not allow any office personal or technicians to quote jobs over the phone. We do charge a $79 service fee to come our as we don't provide free estimates. A job switching 2 toilets out would require us to see what was purchased, what floor location, if the shut off or flange is in working order. It would be unfair to you and us to give a price over the phone sight unseen. Our office staff are only allowed to take calls and schedule accordingly and also inform of service charge on all jobs.

5.0 Chase Egozcue January 2024 via Google
Tim was great. He took the time to explain the problem and answer all my questions. He completed the job quickly and cleaned up afterwards like he was never there. I’ll continue to use Paradise Plumbing and recommend them.
5.0 Gary Boggess January 2024 via Google
Tim Moore did a fantastic job. He was very friendly and professional. Paradise Bay Plumbing price was fair. I would trust them with any future plumbing needs I have.
5.0 Brian Gilbert July 2022 via Google
Want to thank Joe and the team at Paradise Plumbing for all their help with our most recent home projects. We have used their services on several other occasions and have always been 100% satisfied. Therefore there was no hesitation to contact Joe for our latest home improvement needs for the installation of all plumbing aspects for our outdoor kitchen and the addition of a shower/bathroom to our new pool/lanai area. He ran all plumbing and sewer lines prior and once the kitchen was installed returned to install fixtures, hook up all lines and make sure everything was working properly. He returned again to complete all aspects of our outdoor bathroom to install a shower, utility sink and toilet. Always professional, shows up when expected and is fantastic with communication and is a great problem solver! We had many different contractors and service providers with this project and Paradise Plumbing is the ONLY one that went as expected with no hassles or unexpected issues! Highly recommend them for any and all your plumbing needs!

Response from the owner

Thank you Brian for all the kind words and great review. Debbie and you are such great customers and a pleasure to work with. We hope you are enjoying your new outdoor area and pool. Thanks so much for trusting us with all your plumbing repairs and upgrades. Let us know if we can help or be of any assistance in the future!

5.0 Gabriel Bogart April 2020 via Google
Joe has completed multiple jobs at our home and this is the latest. He's always a pleasure to be around and treats his customers they way they should be treated. He's a great guy! Quality work, great prices! Thank you for another job excellently done. The water tastes and feels great! I recommend Joe and Paradise Bay Plumbing to everyone in the Tampa Bay area. You will not be disappointed. Thanks Joe.

Response from the owner

Thanks Gabriel for the kind words and 5 star review. We are glad we could help you out. We appreciate your business. Let us know if we can be of assistance in the future.

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