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Plumbing Mystic, Connecticut

TMG Plumbing & Disaster Solutions

4.7 (61)

TMG Plumbing & Disaster Solutions, 800 Flanders Rd #7-4, Mystic, CT 06355

TMG Plumbing & Disaster Solutions — photo 1

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4.7 on Google (61)

5.0 Ariadna Aguilar April 2024 via Google
Tyler has truly provided us with one of the smoothest and flawless services we've ever had. He is always ready to answer any questions I have and provide great recommendations. He was here as soon as we called him to help us with our water damage issues and helped us out with all the insurance claims. The restoring work was amazing. I'm very happy with his work and we will continue to call him and recommend him.

Response from the owner

Thank you Ariadna for the awesome review! We are happy to help.

5.0 Dan Stowe April 2024 via Google
After an unexpected major plumbing issue, they showed up at my house within 90 minutes and had it fixed in an hour. They were professional, friendly and super easy to work with. Recommend them to anyone!!
5.0 John Vincent March 2024 via Google
TMG has been nothing but amazing. With my basement flooding for the first time in 15 years I was unprepared to deal with the experience. From the response of TMG of having my basement cleaned out to having a brand new pump put in they have been a pleasure to work with and would recommend them for any of your home projects

Response from the owner

Thank you John! We truly appreciate the kind words. Happy to help!

5.0 Bill Mac January 2024 via Google
I am a traveling salesman who sells products to commercial and residential construction contractors. I am very experienced with contractors and their level of professionalism. I came back to a full basement floor filled with water. Not only did this gentleman get back to me on no sleep dealing with a whole network of customers battling the same problem, he managed his team to get to me in less than two hours on a Sunday. Professional, reliable, and finishes the job. I couldn’t be more happy with this company. Feel free to respond with any questions.

Response from the owner

Thank you for your amazing review! We understand how stressful it can be to deal with unexpected water damage, especially as a traveling salesman. Our team is dedicated to providing professional and reliable service to all our customers, no matter the circumstances. We are glad that we were able to assist you promptly and efficiently. If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out. We appreciate your business and are always here to help.

5.0 Pamela Sullivan January 2024 via Google
I highly recommend this company. I was out of town when my home flooded. They were able to assist immediately, they resolved the issues quickly and efficiently. They stayed in contact with me through all of it. It's refreshing to do business with people that are friendly, conscientious and professional!

Response from the owner

Thank you so much for your kind words and recommendation! We're glad we could assist you with resolving the flooding issue in your home while you were out of town. Our team strives to provide efficient and professional service, while also keeping our customers informed throughout the process. If there's anything else we can help you with in the future, please don't hesitate to reach out. We appreciate your support!

5.0 Michael Cross January 2024 via Google
We woke up this morning to a large amount of water in our basement after the big rain storm we just had. So we called TMG just before 5 AM and before I knew it Tyler and his amazing crew were here getting the job done. TMG's punctuality, professionalism, very fair pricing and customer service was beyond our expectations so we are getting Tyler and his crew to come back to install a sump pump. Will definitely call TMG again.

Response from the owner

Thank you so much for your kind words! We're glad that we were able to help you with your water issue in a timely manner. We take pride in our punctuality, professionalism, and fair pricing. We look forward to installing the sump pump for you and appreciate your continued trust in our services. If you have any other questions or concerns, please don't hesitate to reach out. We're always here to help.

1.0 Bethany Wilson November 2023 via Google
Hi Tyler. I just wanted to let you know your guys came in & cleaned this room this morning & I’ve still got black soot fingerprints coming off of my stuff. “I don’t know where the attitude is coming from. The duct work is blowing soot around in the room & that’s not my fault.” There are black fingerprints & smear marks all over my door & countertops & those aren’t coming from the duct work. “The scorch marks aren’t coming off of the molding. Thats permanent. It needs to be replaced.” Funny. Took me ten seconds to remove the marks myself with a Clorox wipe. I regret answering the phone. Quality of work is poor. Incredibly rude & condescending. Wouldn’t recommend.
5.0 Melissa Castro-Holland June 2022 via Google
Tyler Gonzalez and his crew have been lifesavers!!! They came in after my kitchen restoration project had gone off course and have saved the day! They show up, work hard and are very efficient. Tyler has been super communicative and on top of the job. His crew, Paul and son, are friendly, fast, hard-working and respectful. A pleasure to have working in my home. The communication and follow up has been solid. They are knowledgeable and helpful with the homeowner insurance claim process as well. Highly recommend TMG Companies.

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