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Plumbing Sandy Hook, Connecticut

Rob Rozz Well & Pump Service

5.0 (348)

Rob Rozz Well & Pump Service, 156 Walnut Tree Hill Rd, Sandy Hook, CT 06482

Rob Rozz Well & Pump Service — photo 1

From the review pages

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5.0 on Google (348)

5.0 Dawn Andrews May 2024 via Google
Rob and his team are great. Reliable, trustworthy and honest. They explain the problem, they’re quick to repair and show up. They’ve been to my house more than once on a weekend or holiday and always with a positive attitude and often with some laughs. Highly recommend!

Response from the owner

Dawn - thanks for the review! You hit on many of our biggest goals: knowledge, response time, emergency service, and satisfaction! We appreciate the working relationship that has developed since 2015!!! All the best to you! -Rob Rozz

5.0 Alan Clavette May 2024 via Google
Rob Rozz answered the phone for an after-hours emergency call, and helped solve my immediate need remotely. They then came and repaired and replaced my well tank, water filter and all of the old piping. The team did a great job.

Response from the owner

Thanks, Alan! The phones and facetiming are great tools to help us solve some problems without even going out! Saves everyone time and money! Always a pleasure to work with you! - Rob Rozz

5.0 Marilyn Segal April 2024 via Google
I had a niagara falls coming from the upstairs bathroom all the way down to the basement. Called Rob Rozz, pushed the button for "emergency" and got a call back within five minutes. Less than 20 minutes later the truck was in my driveway and the tech knew exactly what was causing the leak. He explained that it was an old pipe fitting in the wall behind the toilet, replaced it without damaging the tile and was nothing short of amazing. So happy with the experience. These guys are local and have been around for years and are experienced and courteous people- exactly what you want and need when you have any kind of plumbing trouble. They even install toilets and hook up sinks and showers.

Response from the owner

Marilyn, thanks for the kind review. Our emergency number is always available for times like these. We do our best to respond to emergencies throughout the day and weekends as well. We're so glad Kyle was able to get to you immediately, explain the situation, and more importantly correct it! All the best to you! - Rob Rozz

5.0 Ryan Wien March 2024 via Google
Rob always responds same day to your requests and most times can schedule for next day service. Always prompt, friendly, reliable, and he knows his stuff! You can ask him questions and he is happy to explain, even for someone like me who know little. He services our well pump, water filtration system, as well as our water heater.

Response from the owner

Thanks, Ryan! We appreciate you hitting on all our target points: quick response, reliability, and knowledge! Always a pleasure working with you! - Rob Rozz

5.0 Jennifer Nicoletti February 2024 via Google
Rob was absolutely fantastic! Very responsive. He came out to look at a clogged kitchen sink that another company had already snaked twice with no results and they were going to charge us again for a third snake. Rob was able to go in and locate what they missed twice - a washrag with zip ties that had been most likely used during a kitchen remodel and became dislodged. Highly recommend Rob and we will definitely use him again!

Response from the owner

Thanks, Jennifer! I'd love to take credit for that one, but the credit belongs to Kyle who responded to your call (same day service which we also love when that happens). The best news is the washrag was found and removed. Hopefully, all is draining smoothly and will continue! Call us any time! - Rob Rozz

5.0 CJ Arconti January 2024 via Google
I called the emergency number for Rob Rozz plumbing after our water abruptly stopped flowing. I was quickly called back by Chris who was able to give me some suggestions over the phone in case we had a pipe freeze or a leak somewhere. He let us know that there was actually a water main issue down the road from us, which was not indicated on Aquarion’s website or customer service line. He assured us the water would come back and it did. Because of his professionalism, responsiveness and kindness I am definitely going to be recommending and using this company for future projects. Thank you!

Response from the owner

CJ - we appreciate you reaching out with the water issue. I'm glad it was resolved over the phone - with cell phones, photos, videos, and face time, we are now, more than ever, able to assist customers over the phone. It saves us both time and money! It's always good to hear that Chris was responsive and informative with just a phone call. We count of him for that and so much more. Happy New Year! - Rob Rozz

5.0 Stephanie Krieg January 2024 via Google
The Rob Rozz team is always so incredibly helpful and kind. We've had two jobs for them in the past year. During both jobs Rob, Kyle, and the rest of the team have always been so great from start to finish. They spent so much time with us during one project where we had a leak, searching diligently to find and address the problem. Recently, once we moved back into our home, we needed appliance installation and they were able to come to our home within 48 hours to make sure we could use our kitchen. When they come to your home they feel like old friends, always working and chatting with you, asking how your family is and truly getting to know their customers. We wouldn't use any other plumbing company moving forward. You will always get top knotch service and kind people you can trust when you go with Rob Rozz. Thank you, team!

Response from the owner

Stephanie - what a review filled with kindness! Finding customers who are neighbors and even friends is just one of the many reasons we love to live and work in town! Happy New Year! -Rob Rozz

5.0 V Nesterov December 2023 via Google
Communication has been a standout feature; Rob is always reachable and responsive, making the entire process smooth and hassle-free. Every estimate given has been impressively accurate, reflecting Rob’s expertise and honesty in the business. The efficiency with which jobs are completed is noteworthy—work is done quickly and within the agreed-upon timeframe. Rob’s willingness to provide timely feedback and readiness to assist at a moment’s notice has been invaluable. It’s a pleasure to work with a professional who clearly stands out as the best in town. Rob’s reliability and quality of service have cemented my decision to consider Rob Rozz for all future projects.

Response from the owner

Viache! Welcome to the neighborhood! I'm glad your transition to Sandy Hook has gone well. I speak for myself when I say it is a great place to live and work! Thanks for pointing out some of our key components to meeting the needs of our neighbors: reachable, responsive, fair, honest, and reliable! Once again - welcome! -Rob Rozz

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