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Plumbing Winter Haven, Florida

Dickens Plumbing Inc

4.6 (19)

Dickens Plumbing Inc, 2729 Crystal Beach Rd, Winter Haven, FL 33880

Dickens Plumbing Inc — photo 1

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4.6 on Google (19)

5.0 Sandra Dent March 2024 via Google
Dickens Plumbing of Winter Haven fixed a toilet leak; they replaced the flange and seal and they did all the clean up. They were professional, friendly and efficient, and the price was very reasonable. The next time I need a plumber, I will definitely call them!

Response from the owner

Thank you Sandra! We truly appreciate this feedback!

5.0 Angela Mitchell December 2023 via Google
Dickens is a family owned and operated Plumbing company. The owner, Lance, is very responsive and does a fantastic job! I highly recommend Dickens Plumbing for all of your plumbing needs.

Response from the owner

Thank you so much Angela for this review! We truly appreciate you!

1.0 playpen July 2023 via Google
while i had a positive experience with lance in the past, i can no longer use dickens plumbing as he is now way too expensive. i understand he is so busy he doesn't need new business but he said he still takes care of his existing customers. i needed two new toilets installed which i had purchased. two guys (not lance) showed up to do the job. 4 old shut-off valves were also replaced and an old laundry room sink removed. they were here exactly three hours and charged $750! they provided probably $20 in parts. the rest was labor. i don't know about you, but $243 an hour for labor is more than i can afford and is outrageously excessive. Total rip-off. I think they charged me for my own toilets i bought elsewhere. they owe me $400 which apparently i am not going to get. are there any honest and trustworthy contractors left in the world?

Response from the owner

Dear Playpen, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our service. We understand the importance of your satisfaction, and we're truly sorry that we fell short of your expectations. Your concerns are valuable to us, and we would like to make things right. Could you please contact our office or send us an email? We would appreciate the opportunity to discuss your specific concerns in more detail and work towards a resolution. We take all feedback seriously, and we are committed to continuous improvement. Your insights will help us address any shortcomings and enhance our overall customer experience. Once again, we apologize that you were not one hundred percent completely satisfied, and we look forward to the opportunity to regain your trust. Sincerely, Dickens Plumbing

5.0 Bridget January 2023 via Google
Great Company! I found them on my google search for a plumber I went with them because the other company's in my area had the worse reviews. I'm so glad I choose them they were on time, Respectful of my home laid down drop cloths to walk through my home. Was Affordable & I don't feel like I was ripped off keep in mind you get what you pay for :) They replaced my toilet Flange and installed the toilet back correctly they cleaned up the floor in bathroom and area when finished. They were clean and Professionals you could tell they been doing it for years. Call them you want regret it. This is the type of company you want doing your work trust me!

Response from the owner

Thank you Bridget!

5.0 Gilbert Santiago January 2023 via Google
I reached to Dickens Plumbing Inc today about issues with my kitchen sink not draining. They arrived in a quick and timely manner. They were able to clear it out within a few minutes. I've also had them remove and install and water heater but this was a couple years ago. I highly recommed this company. They are very responsive, polite and knowledgeable about their line of work. I apprecaite the time and help.

Response from the owner

Thank you Gilbert for letting us know about your experience!!

5.0 E McCray November 2021 via Google
I had Dickens install a shower valve. Left a small hole in the tiled shower wall for me to fix. I was not happy at the time. But later he contacted me and managed to give me a discount on the payment made so that I can get a bathroom tile installer to fix the small hole for me. He indicated that he wanted to always provide satisfactory work and keep customers happy. I am gratefully satisfied.

Response from the owner

Thank you!

5.0 Julie Emonds January 2021 via Google
I can not say enough positive feedback about these guys and my experience with this company. I have done 3 renovations and will be doing many more, and I have used them for all of them. Lance the owner always answers right away and gets me scheduled quickly. Shawn and his helper are very professional, thorough, and respectful. I am a single mom of two children and I feel 100% comfortable having this company in my home with or without me there. They have great prices, do amazing work, and are extremely professional. Highly Highly recommend going with this company for all your plumbing needs you will not be disappointed!!!

Response from the owner

Thank you Julie!

5.0 deanna larr August 2020 via Google
If you are looking for great quality, professionalism and someone who actually delivers what is promised then you are in the right hands with Lance Dickens. I used Dickens Plumbing for a whole house renovation and the results far exceeded my expectations. I received a phone call daily with updates and making sure I was happy with the work that had been done so far. I went in to this project with a picture in my mind of what I wanted, it was his expert advice on things that I would have never thought of along the way that gave me a home that is just simply more amazing than I could have imagined. I could not be happier with the entire experience from start to finish!!

Response from the owner

Thank you for sharing!

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