True View Windows & Glass

We just had four windows and sliding glass door windows replaced and they look fantastic. From the very beginning with Ryan helping us with the estimate and picking the type of windows to the two technicians, Robert and Steven, who installed our windows has been wonderful!! Everyone has been friendly and helpful with great personalities. But the best of everything was the price!! I interviewed seven companies and True View came in with the BEST price. They didn’t have to tear out my entire windows like all the others (even thought I originally had them for that). First thing their salesman said after he looked at my windows was, “Have you thought about just changing the glass?” That saved us an incredible amount of money and told us the other companies don’t offer that but True View can because they actually make the glass.

Absolutely the most unprofessional service I have ever experienced. I run several businesses and I understand customer service. I scheduled a person to come to my Tempe home and repair several windows. First, it was not made clear that they would need a deposit to get started and that the visit would only involve measurements. Second, once the person finally came to take measurements they failed to measure the sliding glass door that was completely smashed. They were informed to phone me when they arrived too which they didn't. The technician was caught by a relative using my restroom in the house after entering using the lock box without any call being made. The failure to measure the sliding glass door resulted in my having further delays of four days to get the measurements I need. This is a home that I cannot rent and I'm losing money on daily. When I asked to speak to the manager, I was told they were in meetings. As of this message I am still awaiting a call back. I would caution against using this company. If they make good on the repair in a timely manner I will post an update but I'm not feeling very confident at this moment. This is not a way to run a business.

Andrew and Saul installed our shower splash panel today and we are extremely satisfied. Mike performed the initial measurement visit and the 54”H x 44” W tempered rain glass looks great. Best price in the valley and fast delivery. Could not be happier!

We called a total of 6 different companies and true view is the only one that was able to do a panel the size we needed. We needed a 10ft glass panel for our steam shower. They were the only ones to give us not only an extremely fair price but also customized the panel to be what we wanted (other companies tri them together) we wanted a seamless look & true view was able to get it done with minimal clamps. The whole process took about 7 weeks (from consult to install) which we thought was actually really fast for the glass size we ordered. Day of install guys were great. Andrew, Saul, & Phillip came in to do our install. They cranked it out within a few hours & left the install area clean like they found it. Only thing that we were not happy with is the techs forgot to apply the invisible shield so they have to come back out and apply it. We were excited about using our shower but will have to wait another 2 days before we can use it.

Service from the store customer service to delivery by Dylan and Kyle was excellent! We enjoyed working with you. Dylan and Kyle were friendly, professional and placed our new glass table top with the utmost care! It’s appreciated! Thank you! Linda Loy

From start to finish. Speaking with Judd, who was our sales representative to the installers Abel and Matthew. They were very professional, and considerate of my time because I am a full-time caregiver to my mother. They always called ahead of time and let me know when they would be here.. I had all my windows changed out by them and they did it in a timely manner. I will refer them 100% to my friends and family. Thanks again for having an awesome team. Kathy.

The True View team of Troy and Judd on the beginning engagement, as well as Judy and AnneLisa with updated throughout the engagement were all awesome in addressing our questions. The teams of installers under the supervision of Shawn and Eli were awesome. They came in and performed the removal of the old windows and installation of the new windows over the course of three days. They were very responsive to our needs, questions and kept us informed as the project progressed. We look forward to the benefits of the energy efficiency for many years to come.

Everything about True View was good. Every time we had an appointment they were always on time. Robert F & Shawn C arrived on time to install 11 Anlin retrofit windows. They worked efficiently and effectively. The installation manager dropped by on the second day to check out the progress and answer any questions. We had a great experience with the sales, admin & installation team.